Call Centre & BPO


bWise Africa is specialist contact centre consulting and training provider. Whether it is the setting up of a new call centre, the expansion of an existing call centre, the introduction of a new product or service or the streamlining and performance improvement of an existing service, bWise will able to guide you through your particular challenges. We understand that when you invest in a consulting and a training intervention you expect a return on your investment!

To this end, we engage our customers from a nil agenda perspective, and, through conducting an in depth analysis of your specific requirements, we will propose an innovative and customized program to match your needs and achieve your expected outcomes. 

bWise offers a turn-key results based solution for business & training needs in the contact centre industry.

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bWise call center and BPO specific interventions include the following:

bWise will provide a high end results driven consulting intervention which will be complimented by one or more of our customised training courses. The consulting engagement will be totally structured and managed by a tried and tested methodology that has assisted countless call centre and BPO businesses in Africa. This will be backed up by implementing a performance management system to enable measurement of tangible results, that are aligned to the strategy of the business.



  • Tele-Care Training
  • Tele-Sales Training
  • Tele-Collect Training
  • Team Leader Training
  • Customized Solutions
  • Side-by-Side Coaching
  • Post Training Audit
  • Campaign Design
  • Script Development
  • Tool Kit Development
  • Strategy & Business Consulting
  • Performance Improvement & Management
  • Process Design & Automation
  • Organisational Design & Implementation
  • Systems Design/Selection & Implementation
  • Project & Programme Management
  • Contract & Supplier Negotiation
  • Infrastructure Setup

Our training courses, designed in-house, are derived from extensive research, practical experience and best practice methodology. Our teaching philosophy is simple. The learning process must be fun and informative, and, must translate into the practical implementation of the skills transfer process. In turn, this must translate into improving your bottom line.

The  bWise training team is headed up by Richard Cullinan, who as an inspirational trainer, author & coach and has trained over 1000 agents and team leaders in the contact centre industry in Southern Africa and East Africa. Our multi-media training interventions are dynamic, current and highly interactive.

Some of our clients have included: Old Mutual, Metropolitan, Vodacom, Shell, FNB, Barclays Bank Kenya, African Bank, Nedbank, The Data Factory.

For a confidential discussion on how bWise can add value to your business by addressing your unique needs, please contact:

Adriaan Hefer  – – +27 82 339 7047